FAQ

I have DIRECTV / DISH network service already. Will this be on the same bill? Any special deals?

If I already have DIRECTV or DISH network service, do I need to get a new dish for HughesNet?

Do I need a dial-up modem and telephone line to get Internet service?

What are the key terms for high speed & satellite Internet?

I’m a home user of the HughesNet service. How can I contact Customer Care when I have a question or problem?

What are the most common myths about satellite Internet providers?

Ordering

Whom do I contact to check the status of my order?

How can I/where can I purchase HughesNet?

ZoneAlarm and PC System Essentials

What are the system requirements for ZoneAlarm and PC System Essentials?

No Hard Data Limits

What happens when I use up all of my Plan Data?

Video Data Saver

Can I watch movies in HD with HughesNet?

How does the Video Data Saver work?

Built-in Wi-Fi

The HughesNet Wi-Fi Modem provides dual-band network (2.4G Hz and 5G Hz). Which one should I use?

Does HughesNet Gen5 come with built-in Wi-Fi?

Bonus Zone

How do I access the FREE data during the Bonus Zone?

What is the Bonus Zone?

Compatibility

Can I run a VPN over HughesNet?

Can I put this system on a boat or in an RV?

Can I use the Gen5 service for VoIP, Skype, or Netflix? And if not, when will it be available?

What are the computer system requirements for HughesNet?

Express Repair

What is the vesting period?

What is the pricing for Express Repair- Basic and Express Repair- Premium?

My HughesNet service is still under warranty - why would I want HughesNet Express Repair?

What are HughesNet Express Repair plans?

Gaming

What is transmission latency?

How do I use video and music services through a gaming system?

Why don't real-time games work?

Can I play multi-player games that do not require real-time connections?

Can I download games, steam video and music through my gaming system?

General

What is your upload/download allowance policy (Fair Access Policy)?

How does a satellite Internet connection work?

What plan fits my lifestyle?

What are my options for high-speed satellite Internet?

How fast is HughesNet Gen5?

Why should I choose HughesNet Gen5?

What makes HughesNet Gen5 different?

What is HughesNet Gen5?

Can I get high-speed Internet in my area?

Why choose HughesNet Gen5?

What is HughesNet?

HughesNet Voice

What non-standard installation items are not covered?

What is Telecommunications Relay Service (TRS) and does Hughes provide service that supports it?

If I exceed my plan Data, can I still make calls?

What is included with Voice installation?

Can I choose my own phone number or keep a number I already have?

How affordable is HughesNet Voice compared to a traditional landline phone?

What features are standard with HughesNet Voice?

What plan options are available and how much does the service cost?

How does HughesNet Voice work?

What is HughesNet voice?

Installation

Can the certified HughesNet installer hook up my home network?

How quickly will I be up and running?

What is included with a professional installation?

FAQ July 12, 2017